Support

Need help maintaining WordPress? We’ve got your back.

Never worry about your WordPress website again. Design, development, security and updates. We do it all.

 

1

More Free time and Fewer worries

Spend more time doing the business you love and hand all the technical stuff to professional developers, no worries about any WordPress issues.

2

Rid off Nervous Situations

Within a big range of our services provided, you'll always know who will be asked for help and be sure that we'll do it right. From consultation to small bugs fixings you can count on our skill.

3

Keep Calm and do Your Things

One of our priorities is to predict any possible failures and keep the website performance well. During our maintenance, your reputation will be safe and customers will be happy.

OUR BENEFITS

SERVICE RANGE

Our team has wide and enlarging skillbase. We are ready to take any difficulty tasks at any time while you’ll have a possibility to keep calm and concentrate on your business.

WE PROPOSE:

  • Regular updates of all plugins and their setting up for stable work.
  • Offsite backups to be sure that your website has a safe copy ready to rock.
  • Real time monitoring of website’s stability and availability.

CLEAR COOPERATION

Trustworthy is one of the key points for both client and agency, that is why our partnership stands for transparent processes monitoring and reasonably spent working hours.

WE GUARANTEE:

  • Automatic inquiries acceptance. You’ll be accepted to clients portal for task status check-in.
  • Monthly report. Every hour we spent on your tasks will be counted and described.
  • 24/7/365 team availability. No,it’s really.

WordPress Care Plans and Packages

  • Basic

  • $ 49

    Per Month
  • Reaction time – up to 6 hour
    Cloud backups – Weekly

    Client’s portal access
    24/7 website stability monitoring
    Daily site scan for malicious scripts
    Core and plugins update
    Monthly report
    Web consultations
    Maintenance priority (fixes and revisions)

    Content management 1 reserved hours
    Web development services 0 reserved hours

  • Standard

  • $ 99

    Per Month
  • Reaction time – up to 3 hour
    Cloud backups – Daily

    Client’s portal access
    24/7 website stability monitoring
    Daily site scan for malicious scripts

    Core and plugins update
    Monthly report
    Web consultations
    Maintenance priority (fixes and revisions)

    Content management 1 reserved hours
    Web development services 1 reserved hours

  • Business

  • $ 149

    Per Month
  • Reaction time – up to 1 hour
    Cloud backups – Daily
    Client’s portal access
    24/7 website stability monitoring
    Daily site scan for malicious scripts
    Core and plugins update
    Monthly report
    Web consultations
    Website speed optimization
    Maintenance priority (fixes and revisions)
    Content management 2 reserved hours
    Web development services 2 reserved hours

 

  • Custom

  • $ 0

    Per Month
  • Individual monthly service plan

    For clients with 3 and more websites on maintenance
    For web agencies
    For websites that requires special maintenance mode

Within our subscription services, we are able to give the possibility to add some extra hours if the work requires some more time than expected by the subscription plan. Also, it is possible to buy some hours for non-subscription clients in emergency cases.

Extra hour cost for subscribers: content management – 15, web programming – 35.
For non-subscription clients: content management – 25, web programming – 60.

FAQ

What happened after I will buy the plan?

Once you sign up for the plan that makes the most sense for your website, you’ll receive a welcome email with details about how to securely send us your login credentials for both WP admin and FTP. Once we have received this information, we’ll have your plan fully implemented in 24-48 hours.

Fully-implemented means that one of our support engineers has logged into the site, connected it to our remote maintenance system, performed a manual test of the remote backup process, and manually perform any outstanding core/plugin updates.

After this work is done you will get a confirmation email with access to our support-portal where you can create new tickets, track the progress and ask questions to our tech specialists.

How does the support work?

The work is organized using our support portal. You either just need to log in to support portal https://yelpix.freshdesk.com/ or send the request to email support@yelpix.com. Once the ticket is created one of our experts takes it in work and you get the notifications about all updates. 

At the end of the month you get a detailed report with history of tickets, basic website analytics and recommendations for website improvement.

Which plan is best for me?

That depends on how much help you need and what website do you have. 

If you have corporate website and need minimal help with content updates, and just want to be sure that your website works and updated, then the best package for you is Basic.

If you often make updates on the website, have plans about future improvements then Standard plan is for you. 

Business plan works for online store and complex corporate websites which have a lot of traffic and data. 

Custom plan is the best option for complex solutions as CRM, accounting systems, web-portal etc.

How do I upgrade/downgrade or cancel my support plan?

In order to start the support plan update, please create a ticket on the support portal with subject “Plan update” and describe what action you would like to do. Our staff will reach our to you and help with this.

Do you provide hosting?

We provide support to anyone regardless of their hosting provider. We understand that everyone has their own specific needs and budgets. If you would like to upgrade your hosting however we can propose you a few hosting plans. The benefit in hosting with us is that we have better control of your site when it comes to updates and fixes along with better performance.

What happens if I don’t use all of my hours?

All hours that are not used during the month become expired and can’t be used in the future.

Do you offer discounts?

Yes, we offer a 10% discount for six months payment and 20% for one-year payment.

Client’s testimonials

They showed a high level of professionalism and attention to detail and were pleasant to work with.

Raphael Landau CEO and Owner, Eagleray Web

The team’s quick response times and depth of knowledge of WordPress stood out to us.

Emily Cook Senior Marketing Specialist, Erexpress

We were quite happy with their process, work ethic, and the final results.

Jerry Brocklehurst VP of Marketing, Methodics Inc.

I was impressed by their punctuality and flexibility.

Mark Gladney Founder, 3600.vc

Their responsiveness and the quality of their work impressed us.

Emmet Gustafson Founder, Fwd People
In 2019 we get far in our success with the client’s big trust and our fast reaction and here are the scoress
12410
tickets
resolved
4112
TASKS
COMPLETED
967
ACCIDENTS
PREDICTED
21045
QUESTIONS
ANSWERED